Retail change is constant now, driven by consumer technology’s rapid evolution – which means that shoppers expect a more personal, engaging, and convenient interaction with the brands they do business with. To rise to this challenge, retailers and brands need to transform their businesses, and part of this process means looking to the future. Looking…
There is no doubt that customer expectations have changed dramatically in recent years. And when I say the customer, I am talking about you (yes you!) for we too are consumers. The majority of us have Amazon Prime accounts, we expect next-day delivery and to be able to easily return items and we happily complain…
2018 has been one of the toughest years in retail for many businesses so it’s not surprising that new research, carried out in partnership with InternetRetailing, reveals that two thirds of the UK Top500 retailers see digital transformation as crucial to their business, while a further quarter rank it as important. The report, Customer-centric commerce:…
Even for the most seasoned eCommerce professional, undertaking a replatforming project is a daunting task which is usually fraught with complications. It’s a massive disruption to the business, something always goes wrong, each time is different and it invariably costs more and takes longer than expected. That’s why we have decided to combine insight from some of…