Ecommerce Research, Thought-Leadership and Whitepapers

The Cost of Missing Metrics report

eCommerce: The Cost of Missing Metrics

At the start of 2019, we surveyed 100 UK-based eCommerce decision-makers within the retail sector about the state of eCommerce. The results identified four key problem areas: constantly wasted money, fuzzy project measuring, disappointing delivery and a lack of accountability. Download our report and get the full survey results now.

GLC-wholesale distribution WP front cover

How Wholesalers & Distributors can get the most out of eCommerce

We gathered leaders within the industry to discuss the opportunities and challenges within online sales. We’ve captured the main talking points and insights in our whitepaper ‘How Wholesalers & Distributors can get the most out of eCommerce’.

Replaltforming in 2019 magazine cover

Replatforming in 2019: The Good, The Bad & The Even Uglier

A lot has changed in commerce since we interviewed 18 eCommerce & IT experts in 2016 for our magazine 'Replatforming: The Good, The Bad & The Ugly'. So we approached 12 leading practitioners in eCommerce to share their views once more. The result is 'Replatforming in 2019: The Good, The Bad & The Even Uglier'.

Customer Centric Commerce


This whitepaper, produced in partnership with InternetRetailing, "Customer-Centric Commerce", shares key findings from our retailer research on digital transformation, insights into digital transformation today and tomorrow and in the future and uncovers how to effectively marry marketing and technology to better serve today's customer.

Replatforming: The Good, The Bad & The Ugly

Packed full of invaluable advice from eCommerce and IT experts, this important guide is essential reading for anyone considering undertaking a replatforming project within their business, providing key learnings that these professionals have made along the way and the main pitfalls to avoid.


Consumerology: The Art and Science of Retail Success

Learn how two retailers at opposite ends of the spectrum, Sainsbury’s and Sigma Sport, are realising growth by putting the customer first and building truly omnichannel experiences.

growth ebook front cover

Multichannel Growth Model

We have teamed up with Internet Retailing to create an eBook that helps you define the six key area where concrete efforts will deliver most impact for your retail business, including strategies for product, service and channels.