Ecommerce Research, Thought-Leadership and Whitepapers

Customer Centric Commerce

CUSTOMER-CENTRIC DIGITAL TRANSFORMATION

This whitepaper, produced in partnership with InternetRetailing, "Customer-Centric Commerce", shares key findings from our retailer research on digital transformation, insights into digital transformation today and tomorrow and in the future and uncovers how to effectively marry marketing and technology to better serve today's customer.

Replatforming: The Good, The Bad & The Ugly

Packed full of invaluable advice from eCommerce and IT experts, this important guide is essential reading for anyone considering undertaking a replatforming project within their business, providing key learnings that these professionals have made along the way and the main pitfalls to avoid.

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Ecommerce for Electrical Wholesalers

Do you know which eCommerce capabilities will drive the most online success? We outline the critical elements electrical wholesalers need to look for in a B2B platform when considering new commerce solutions.

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Consumerology: The Art and Science of Retail Success

Learn how two retailers at opposite ends of the spectrum, Sainsbury’s and Sigma Sport, are realising growth by putting the customer first and building truly omnichannel experiences.

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Multichannel Growth Model

We have teamed up with Internet Retailing to create an eBook that helps you define the six key area where concrete efforts will deliver most impact for your retail business, including strategies for product, service and channels.