The 9 most common reasons why ecommerce replatforming projects stall

Over the many years I have been working with businesses to help them deploy a new commerce platform or replace their current one, time and time again we find projects stall before they’ve even started. In the fast paced environment of eCommerce and changing customer expectations, project delays compound challenges for business. Not only do…

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3 steps to help you stay ahead of retail change

Retail change is constant now, driven by consumer technology’s rapid evolution – which means that shoppers expect a more personal, engaging, and convenient interaction with the brands they do business with. To rise to this challenge, retailers and brands need to transform their businesses, and part of this process means looking to the future. Looking…

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Omnichannel: Why are so many businesses STILL failing to deliver it?

An omnichannel customer experience remains the holy grail for many businesses – yet in my experience, just like the holy grail, for most companies it remains just out of reach. I came across a recent survey of 500 IT and business decision-makers that reveals that 82% of retailers are committed to implementing a data-centric strategy in the…

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