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At the start of 2019, we surveyed 100 UK-based eCommerce decision-makers within the retail sector about the state of eCommerce. The results identified four key problem areas: constantly wasted money, fuzzy project measuring, disappointing delivery and a lack of accountability.
12 leading practitioners in eCommerce and IT share their views and experiences on a range of topics that affect the success of a replatforming project.
Over the many years I have been working with businesses to help them deploy a new commerce platform or replace their current one, time and time again we find projects stall before they’ve even started. In the fast paced environment of eCommerce and changing customer expectations, project delays compound challenges for business. Not only do…
If you are planning a replatform project in the near future, it can be tempting to take the opportunity to overhaul other parts of the business at the same time. After all, it’s a much bigger prize for a much bigger business benefit to optimise your site as much as possible and implement improvements that transform…
Managing stakeholders is difficult but one of the most important aspects of making a replatform project a success. Realistically, the task of guiding a website upgrade or replatforming project towards its successful realisation is almost certain to be a long, complicated and occasionally rather fraught endeavour. But there are ways to minimise the stress factor…
The great news is you’ve just been given the go-ahead for that big eCommerce project you’ve wanted to implement for months, so what next? Among organising everything else an eCommerce project entails, you’ll need to ensure that you resource the project sufficiently in order to deliver it on time and to budget while maintaining business…
The emphasis on dynamic multichannel retail solutions and the demands of a constantly evolving marketplace mean that online retail businesses are inevitably compelled to replace their old eCommerce platforms in order to stay competitive. Whether you’re updating an existing platform or starting from scratch, the importance of getting your eCommerce platform right cannot be understated.…
During my career of implementing various eCommerce projects, a notable and key cause of tension is building a contingency budget into the projected cost. This is because you’re essentially saying ‘this might not all go to plan.’ Ironically, having a contingency budget in place means that, should anything happen, you’re still – in principle –…
